Covid-19 Guarantee for reservations winter 2020/2021
As a travel organization, we understand that the outbreak of the global Covid-19 pandemic is creating uncertainty when booking a winter sports holiday for the 2020-2021 season.
As far as Covid-19 is concerned, our rules are that if the chalet you have booked is closed due to a Covid-19 outbreak, we will see if alternative accommodation is available within our database. If this is not the case, you will receive your travel sum back (so no voucher). Since we receive guests from all over Europe, we do not look at the "safety colors" used by foreign governments, we follow the guidelines as instructed by the Austrian authorities.
If the chalet you have booked is located in a region that is labeled by a foreign government as code orange or red, we will check whether an alternative accommodation is available within our database. If this is not the case, you will receive a voucher from us for your travel sum, which you can exchange with us for the next winter sports holiday during the next 5 years (no money back).
Furthermore, we would like to point out that there may be a cancellation insurance that will cover the costs (or partly the costs) of cancellation by Covid-19. Since we are based in the Netherlands, we can only offer such insurance for Dutch guests. But it is worth informing in your own country about the possibilities there!
With this money back guarantee and voucher arrangement, everyone can look forward to a wonderful winter sports holiday in the snow with confidence and pleasure!