Frequently asked questions

Below you’ll find the most frequently asked questions. Is your question not listed here? Then do not hesitate to call or email us!

1. What kind of holiday is a Catered Chalet holiday?
2. What is included in the arrangement price?
3. Is it possible to have chalet staff babysit our children?
4. When is the chalet staff’s day off?
5. Châtel Travel employs the ‘house bar’ principle. What does this mean?
6. Can we, as guests, make use of the chalet’s kitchen?
7. May we, as guests, have lunch in the chalet?
8. Does the chalet come equipped with a children’s bed and highchair?
9. Does the chalet have a laundry machine?
10. Can I, as guest, take a pet with me?
11. Is there internet in the chalet?
12. Does the chalet come equipped with a CD player or other audio equipment?
13. Is smoking allowed in the chalets?
14. Is it possible to book a short ski break?
15. Is it possible to book a chalet without catering?
16. How do I make a reservation?
17. What is the procedure after making a reservation?
18. What are Châtel Travel’s banking details?
19. Is it possible to bill every guest separately for a group booking?
20. What is the price for booking one or multiple rooms in a chalet?
21. What is the price for booking an entire chalet?
22. Is it also possible to book a 1-person room?
23. When are the travel documents sent?
24. Do I need a vignette?
25. From what time can we check-in to the chalet and before what time do we need to vacate the room on the day of departure?
26. Do we, as guests, also receive discounts on ski passes, ski equipment rentals and skiing lessons? 

algemeen-ski-oostenrijk-chatel-reizen-08 

1. What kind of holiday is a Catered Chalet holiday?

The nights are becoming shorter, the heating is back on and you need to dig up your winter clothes again! Are you already excited for your winter vacation?

Let us take you on a mental journey...

After a car ride of about a 1000 km, you arrive at your destination. You open the door to the chalet and the first thing you notice is the scent of freshly-made coffee. After you’ve hung up your coats and brought your stuff to your room, a cup of coffee will be waiting for you in the Stube. There, you meet our friendly Dutch host/hostess. He or she will tell you all about the ins and outs of the town and of course the skiing area.

After your coffee you can take your time to unpack, relax for a bit in the Stube and then it’s time for dinner. And there's no need to do groceries! Because for 6 of the 7 nights of your stay, we’ve taken care of dinner in the form of a 3-course meal. Over dinner you already talk about where to go tomorrow! You can linger after dinner because you won’t have to head into the kitchen to clean. After dinner there will be coffee, after which you can stretch out and read a book, play a game with each other... no obligations, do anything you like!

When you come downstairs the next morning, the host/hostess has set the table and gotten fresh bread. We won’t let you walk out the door without a hearty breakfast! From 16:00 onwards there’s tea, because we’re not about to forget your inner peace! In the cosy Stube there’s plenty of time to exchange adventure stories with our skiing companions, all of whom will have descended gorgeous slopes of their own.

Before you know it, it’s time to freshen up again, because the restaurant expects you...

2. What is included in the arrangement price?

Your week arrangement is 7 nights including extensive breakfast. Upon your return from the slopes in the afternoon, a cup of tea will be waiting for you in the Stube. Your stay includes 6 3-course dinners, which are served in a nearby restaurant or in the chalet itself (depending on location). After dinner another fresh cup of coffee/tea will be served in the Stube. Your arrangement commences with dinner on the day of arrival and ends after breakfast on the day of departure.

One or two carefully selected Dutch Châtel hosts/hostesses will be staying at the chalet. Apart from silently taking care of household tasks and preparing coffee/tea, they are also your hosts and can answer all your questions. You won’t have to look for them as they are staying right in the chalet with you. One day each week, the chalet staff is off-duty after breakfast. On this day, no dinner will be served in the nearby restaurant or chalet.

Upon arrival at the chalet, your beds will be made and fresh towels will be available (2 per person). The towels are changed halfway through the week for a week-long stay. The arrangement price includes daily cleaning (except for the staff’s day off), final cleaning and gas/water/lighting.

You will have to arrange your own transport. Should you need additional information on reaching your destination by plane, bus or train, you can always contact us.

Your arrangement does not include (apart from ski passes, equipment rentals and for instance skiing lessons) lunch, personal expenses, use of the sauna or hot tub, travel and cancellation insurance, tourist tax and any drinks taken from the house bar. Tourist tax tariffs vary according to destination, but are approximately EUR 2.- per person per day.

3. Is it possible to have chalet staff babysit our children?

If you wish to go out skiing during the day and leave your children with our chalet staff, you should inquire whether this is possible for your particular chalet. If there are no babysit services available in the chalet itself, then we will look for possibilities elsewhere in town.

In many cases, it is possible for our chalet staff to keep an eye on your children while you go out for dinner in the nearby restaurant.

4. When is the chalet staff’s day off?

One day halfway through the week, our chalet staff has a day off. On this day, breakfast is still served but staff is off-duty after that. On this day, no dinner will be served in the nearby restaurant or chalet itself. Unfortunately, it is not possible for you to do your own cooking in the chalet’s kitchen while the staff is off-duty.

5. Châtel Travel employs a ‘honesty bar’ principle. What does this mean?

Our chalets have a house bar which is maintained by your chalet staff. The chalet’s common room (the Stube) contains a fridge with various (cold) drinks. Throughout the week you are to keep a list of the drinks you take from the fridge, for which you will be charged at the end of our stay. The drinks are reasonably priced and certainly cheaper than at the bars! Think 1 euro for a brand can of soda, 1 euro for a glass of wine, 1.50 for a half-litre beer and anywhere from 1 to 2.50 for a glass of liquor. Drinking your own drinks in the Stube is not part of our Châtel formula.

6. Can we, as guests, make use of the chalet’s kitchen?

Unfortunately, you are not allowed to make use of the chalet’s kitchen; this is private space reserved for the chalet staff. However, we can put the coffee maker, water kettle and microwave in the Stube for you should you wish to stay indoors for the day, so that you can make your own cup of coffee or warm up a bottle.

7. May we, as guests, have lunch in the chalet?

Your stay in the chalet is on a half-board basis, meaning lunch is not included. You are also not allowed to save bread rolls from breakfast and prepare them for lunch later. If you wish to have lunch in the chalet, you can order a lunch from our chalet staff, which consists of 2 bread rolls with a topping of choice, a piece of fruit and a candy bar. This lunch is priced at 4 euros. Naturally, you may consume this lunch in the chalet if you wish.

8. Does the chalet come equipped with a children’s bed and highchair?

By default, every chalet comes equipped with 1 child-size bed and 1 highchair. If you wish to make use of the bed, we ask you to mention this when booking. We also ask you to provide your own blanket and sheet.

9. Does the chalet have a laundry machine?

Every chalet has a laundry machine; however, it is for private use by staff only. Should an unexpected, urgent need arise to wash a piece of clothing, you can always discuss this with chalet staff.

10. Can I take a pet with me?

In principle, no pets are allowed in the chalet. An exception can be made when booking an entire chalet. Contact us for more information.

11. Does the chalet have internet?

All our chalets have FREE Wifi connection. 

12. Does the chalet come equipped with a CD player or other audio equipment?

Every chalet has a CD player which you can use to play your own CD's (do remember to ask the other guests). If you want more detailed information on the electronic equipment in the chalet, do not hesitate to contact us.

13. Is smoking allowed in the chalet?

If you’ve booked the complete chalet, then you can (in most chalets) decide as a group whether smoking is permitted in the Stube. If you have booked a suitable amount of rooms, but there are still other guests, then all guests will have to decide together. If at least one of the guests is opposed to smoking in the Stube, our position is that it should be disallowed. Smoking is never allowed in the rooms or during breakfast.

14. Is it possible to book a short ski break?

It is usually perfectly possible to book a short ski break with us. On our website, you’ll find a number of options under the heading ‘Short ski’. If you were thinking of a date for a short ski break that is not listed on our website, we can always see if we can arrange something. You should take into account that normally, all our arrangements run from Sunday to Sunday. It is, of course, possible to book a shorter stay, but only when it does not cover two different weeks, as would be the case with for instance a stay from Thursday to monday. We can offer you a stay from Wednesday to Sunday or from Sunday to Thursday, for example. If you are interested, do not hesitate to call or email us!

15. Is it possible to book a chalet without catering?

Unfortunately, it is not possible to book a chalet without catering. It is, however, possible to book a chalet or arrangement without dinner (although you are not allowed to cook in the chalet). This is associated with a discount, for which you can contact us.

16. How do I make a reservation?

You can make a reservation over the phone or through our website. Reservations made through our website are always confirmed by us as soon as possible..

17. What is the procedure after making a reservation?

After making your reservation (either over the internet or over the phone), we will send you a booking confirmation/invoice by email. A forward payment of 25% is to be made directly after receipt of the booking confirmation. The remainder is to be paid to us 6 weeks before departure at the latest. If you’re booking within 6 weeks before departure, the entire sum is to be paid at once.

18. What are Châtel Reizen banking details?

You can transfer your payment to account number 10.91.73.325 owned by Châtel Reizen in Lelystad. We ask you to include the invoice number with your payment. For foreign payments, use the following IBAN and BIC codes:
IBAN number: NL02 RABO 0109 1733 25
BIC: RABONL2U

19. Is it possible to bill every guest separately for a group booking?

It is possible to bill every guest or every accompanying family separately; however, you should remember that €20 in reservation costs and €2.50 (for up to a maximum of 9 separate invoices) in calamity fund costs will be charged per invoice. You can also have us bill your entire group at once, but have every group member pay their contribution separately by including the invoice number with their payment.

20. What is the price for booking one or multiple rooms in a chalet (for a week-long arrangement)?

The arrangement price is the price per person per week for 2 people in a 2-person room with shower and toilet. Children aged 2 to 11 receive a discount of 40% provided they stay in a room together with 2 fully paying individuals. If a child stays in their own room or with, for example, 1 adult and 1 child on a room, they will receive a discount of 20% because of the reduced price of children’s menus. Babies aged 0 to 1 pay €35 excluding dinner provided they stay in a room together with 2 fully paying individuals. There are a number of chalets in which there rooms with and without shower and toilet. For rooms without a shower/toilet, there is a communal bathroom on the same floor. If you book a room without shower/toilet, you will receive €30 discount per person per week provided you are 2 people staying in a 2-person room.

21. What is the price for booking an entire chalet (for a week-long arrangement)?

For booking an entire chalet, we assume a minimum people count (this count is listed on our website) for whom the adult arrangement price is charged. If the booking includes rooms with a communal shower/toilet, you will receive a €60 discount for every such room. If this minimum people count includes children (aged 2 to 11), they will receive a €70,- discount (per week) because of the reduced price of children’s menus. If the minimum people count is exceeded, We charge a price whitch is different per chalet. Babies (aged 0 to 1) stay for free (excluding dinner) and are not included in the guest count. ). If fewer than the minimum amount of people stay, we deduct €20 Per person per day for every absentee to account for the empty beds.

22. It is also possible to book a 1-person room?

A number of our chalets contain one or multiple 1-person rooms. The price for a 1-person room is €25 per person per week. If the chalet does not contain 1-person rooms, is it possible to book a 2-person room for only one person. This is only allowed outside peak season and is only possible for a maximum of one room per chalet per week. The price is €125 for a room without shower/toilet and €155 for a room with shower/toilet. If you want more information, please contact us.

23. When are the travel documents sent?

You will receive the travel documents for your destination approximately 10 days before departure, provided the entire sum has been paid. Your travel documents consist of an information letter with the latest news about your destination and directions to your chalet.

24. Do I need a vignette?

Austria
For using the highways (A-roads) and various motorways (S-roads, B180, S1 & B302), you will need an Autobahn vignette. From the border crossing at Kiefersfelden to the Kustein-Süd exit, a vignette will be mandatory starting 1st March 2007! You can get this vignette at the ANWB in the Netherlands and in Austria at the border and at tobacco shops and gas stations. A number of gas stations along the German Autobahn leading to Austria also sell them. An Austrian car vignette costs approximately 10 euros for ten days.

Switzerland
All Swiss highways (Nationalstrassen) require an Autobahn vignette. The Swiss vignette can be bought at all border crossings and at the ANWB in the Netherlands. There is one Autobahn vignette for the entirety of Switzerland, which is valid from 1st December to 31st January (14 Months). This vignette costs approximately 30 euros.

25. From what time can we check-in to the chalet and before what time do we need to vacate the room on the day of departure?

Your stay commences at 16.00 in the afternoon. Between 10:00 and 15:00, our chalet staff will be busy getting the chalet clean and fresh for you, our new guest. We ask you kindly but firmly not to arrive before this time. If you want to go skiing on the day of arrival, you can contact the chalet staff by phone beforehand and ask about the possibility of storing your baggage in the chalet and change inside before 15.00.

On the day of departure, you are asked to vacate your room before 10.00. For all (bus) travellers, it is possible to leave packed baggage in the chalet until departure late in the afternoon. You should keep in mind that changing/showering in the chalet is no longer allowed during this time, because the new guests will have already arrived.

26. Do we, as guests, also receive discounts on ski passes, ski equipment rentals and skiing lessons?

Your inquiries about renting equipment, taking lessons and obtaining ski passes and possible discounts will be answered by your chalet staff upon arrival. For ski passes up to 8 days you will not need a picture! If you wish to receive information about ski passes, equipment rentals or skiing lessons beforehand, do not hesitate to contact us.